SHIPPING POLICY Lotus Vicuna Last Updated: March 20, 2026
OVERVIEW
At Lotus Vicuna, we believe that the experience of receiving your order should be as considered and pleasurable as the garment itself. This policy outlines how we handle the dispatch and delivery of your purchases, and what you can expect from the moment your order is placed to the moment it arrives at your door.
Please read this policy alongside our Terms & Conditions for a complete understanding of our guidelines.
ORDER PROCESSING
All orders are carefully prepared and dispatched within 10 business days of confirmation. Each piece is inspected and packaged with the attention to detail that Lotus Vicuna stands for, before it makes its way to you.
In certain circumstances, we may work with a trusted third-party fulfilment partner who manages inventory and handles dispatch on our behalf. Our standards of care apply equally in such cases.
SHIPPING OPTIONS & DELIVERY
Free Shipping
As part of our commitment to an exceptional customer experience, we are pleased to offer complimentary shipping on all orders.
Delivery Timeframe
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard | Up to 14 days from dispatch |
Delivery timelines are estimates and may vary depending on your location within India. Remote or non-serviceable pin codes may require additional time.
DELAYED ORDERS
We understand that waiting for a piece you love requires patience, and unexpected delays are something we take seriously. Delays may occasionally arise due to logistical challenges, adverse weather conditions, high order volumes, or carrier-related issues.
In the event of a delay, we will:
- Notify you promptly with an update on the status of your order
- Provide a revised estimated delivery date as soon as it is available
- Remain available to address any concerns through our customer care team
Our goal is always to keep you informed with clarity and honesty, so you can plan accordingly.
RETURNS & EXCHANGES
For information on returns, exchanges, or refunds, please refer to our Returns & Refund Policy.
CONTACT US
Should you have any questions or concerns regarding your shipment, our team is happy to assist.
Lotus Vicuna Jaipur, Rajasthan, India Website: lotusvicuna.com/contact-us
Every order from Lotus Vicuna is a promise — of craftsmanship, care, and a delivery experience worthy of what’s inside the box.