PRIVACY POLICY Lotus Vicuna Last Updated: March 20, 2026
INTERPRETATION AND DEFINITIONS
Interpretation
Words whose initial letters are capitalised have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Application refers to Lotus Vicuna, the software program provided by the Company.
Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to Lotus Vicuna, Jaipur, Rajasthan, India.
Cookies are small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing activity on that website, among other uses.
Country refers to India.
Device means any device that can access the Service, such as a computer, mobile phone, or digital tablet.
Personal Data (or “Personal Information”) is any information that relates to an identified or identifiable individual. We use both terms interchangeably unless a specific law requires otherwise.
Service refers to the Application, the Website, or both.
Service Provider means any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals engaged to facilitate, deliver, or analyse our Service.
Usage Data refers to data collected automatically, either generated through use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Lotus Vicuna, accessible at lotusvicuna.com.
You means the individual accessing or using the Service, or the company or legal entity on whose behalf such individual is acting.
COLLECTING AND USING YOUR PERSONAL DATA
Types of Data Collected
Personal Data
While using our Service, we may ask You to provide certain personally identifiable information, including but not limited to:
- Full name
- Email address
- Phone number
- Shipping and billing address, city, state, PIN code
Usage Data
Usage Data is collected automatically when You use the Service and may include information such as Your device’s IP address, browser type and version, the pages You visit, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.
When You access our Service through a mobile device, we may additionally collect information such as your device type, unique mobile device ID, mobile operating system, and mobile browser type.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies — including beacons, tags, and scripts — to track activity on our Service and store certain preferences. Cookies may be Session Cookies (deleted when You close your browser) or Persistent Cookies (which remain on your device).
Where required under applicable Indian law, we use non-essential cookies only with Your prior consent. You may withdraw or update your consent at any time through our cookie preferences tool or your browser settings. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
We use the following categories of Cookies:
- Necessary / Essential Cookies — Session Cookies administered by Us. These are essential to provide the services You have requested and to authenticate users. They cannot be disabled without affecting the functionality of our Service.
- Cookie Acceptance Cookies — Persistent Cookies administered by Us. These record whether You have accepted the use of Cookies on our Website.
- Functionality Cookies — Persistent Cookies administered by Us. These remember choices You make — such as your language preference or login details — to provide a more personalised experience.
Use of Your Personal Data
Lotus Vicuna may use Your Personal Data for the following purposes:
- To provide and maintain our Service, and to monitor its usage
- To manage Your Account and provide You access to registered user features
- To process and fulfil orders, and to perform our contractual obligations to You
- To communicate with You via email, SMS, phone calls, or push notifications regarding orders, updates, and service-related information
- To send You information about new collections, exclusive offers, and curated recommendations aligned with your preferences — unless You have opted out
- To attend to and manage Your requests and queries
- To conduct business transfers such as mergers, acquisitions, or restructuring, where Your data may form part of transferred assets
- For internal purposes including data analysis, understanding customer preferences, and improving our Service and marketing
We may share Your Personal Data in the following circumstances:
- With Service Providers — to support operations such as logistics, payment processing, analytics, and customer communication
- For Business Transfers — in connection with any merger, acquisition, sale of assets, or similar transaction
- With Affiliates — who are required to honour this Privacy Policy
- With Business Partners — to offer relevant products, services, or curated promotions
- In Public Areas of the Service — information You share publicly may be visible to other users
- With Your Consent — for any other purpose where You have provided explicit consent
RETENTION OF YOUR PERSONAL DATA
We retain Your Personal Data only for as long as is necessary for the purposes described in this Policy, and in accordance with applicable law. Our standard retention periods are as follows:
- Account Information — retained for the duration of your account, plus up to 24 months following closure
- Customer Support Data — support tickets and chat transcripts retained for up to 24 months from ticket closure
- Usage Data — analytics data, application statistics, and server logs retained for up to 24 months from the date of collection
We may retain data beyond the above periods where required by law, to defend or pursue legal claims, at Your explicit request, or due to technical limitations in backup systems. Upon expiry of retention periods, Personal Data is securely deleted or anonymised.
TRANSFER OF YOUR PERSONAL DATA
Your Personal Data is processed at the Company’s operating offices in Jaipur, Rajasthan, and may be transferred to and maintained on servers located in other jurisdictions. Where such international transfers occur, we ensure that appropriate safeguards are in place in accordance with applicable Indian data protection law, so that Your data is treated with the same standard of care described in this Policy.
YOUR RIGHTS REGARDING YOUR PERSONAL DATA
You have the right to access, correct, or request deletion of the Personal Data we hold about You. You may exercise these rights by:
- Signing in to Your Account and visiting the account settings section, or
- Contacting us directly using the details provided at the end of this Policy
Please note that we may need to retain certain information where we have a legal obligation or lawful basis to do so.
DISCLOSURE OF YOUR PERSONAL DATA
Business Transactions If Lotus Vicuna is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will notify You before Your Personal Data becomes subject to a different privacy policy.
Law Enforcement Under certain circumstances, we may be required to disclose Your Personal Data in response to lawful requests from public authorities, including courts and government agencies in India.
Other Legal Requirements We may disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate wrongdoing, protect the safety of our users or the public, or protect against legal liability.
SECURITY OF YOUR PERSONAL DATA
The security of Your Personal Data is of the utmost importance to us. We employ commercially reasonable technical and organisational measures to protect Your information. However, no method of electronic transmission or storage is entirely secure, and we are unable to guarantee absolute security.
CHILDREN’S PRIVACY
Our Service is not directed at individuals under the age of 18. We do not knowingly collect Personal Data from minors. If You are a parent or guardian and believe Your child has provided us with Personal Data, please contact us immediately. Upon becoming aware of such collection, we will take prompt steps to remove that information from our systems.
LINKS TO THIRD-PARTY WEBSITES
Our Service may contain links to external websites not operated by Lotus Vicuna. We strongly recommend that You review the privacy policy of any third-party site You visit. We accept no responsibility for the content or privacy practices of such sites.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify You of material changes by posting the revised Policy on this page and, where appropriate, by email or a prominent notice on our Service. The “Last Updated” date at the top of this Policy will reflect the most recent revision.
We encourage You to review this Policy periodically.
CONTACT US
If You have any questions, concerns, or requests relating to this Privacy Policy, please reach out to us:
Lotus Vicuna Jaipur, Rajasthan, India Website: lotusvicuna.com/contact-us