RETURNS & REFUND POLICY Lotus Vicuna Last Updated: March 20, 2026
OVERVIEW
At Lotus Vicuna, every piece is crafted with care and an unwavering commitment to quality. If for any reason you are not entirely satisfied with your purchase, we are here to help.
Our returns and refund policy is valid for 30 days from the date of purchase. If 30 days have elapsed since your purchase, we regret that we are unable to offer a full refund or exchange.
ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must meet the following conditions:
- It must be unused and unworn, in the same condition in which it was received
- It must be in its original packaging, with all tags intact
- A receipt or valid proof of purchase must be provided
Please note that items should be returned to us directly and not to the manufacturer or any third-party vendor.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Gift cards and store credits
- Items that have been altered, customised, or made-to-measure
- Any item not in its original condition — damaged, worn, or missing parts — where such condition is not due to our error
PARTIAL REFUNDS
In certain circumstances, only a partial refund may be granted:
- Any item that is returned more than 30 days after the date of delivery
- Any item showing signs of use, damage, or alteration not attributable to our error
SALE ITEMS
Only full-priced items are eligible for a refund. Items purchased during a sale or promotional event cannot be refunded unless they are found to be defective or damaged upon receipt.
EXCHANGES
We replace items only if they are found to be defective or damaged at the time of delivery. If you wish to exchange a defective item for the same piece, please write to us at [email address] and send the item to our returns address at [physical address].
REFUNDS
Once we receive and inspect your returned item, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and automatically applied to your original method of payment within a reasonable number of business days, depending on your bank or payment provider.
If you have not received your refund within the expected timeframe, we recommend the following steps:
- Check your bank account or payment app once more
- Contact your credit card company — refunds may take a few business days to appear
- Contact your bank, as processing times can vary
- If you have completed all of the above and still have not received your refund, please write to us at [email address] and we will look into it promptly
GIFT PURCHASES
If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit to the value of the returned item. A gift voucher will be issued to you once the return is received and processed.
If the item was not marked as a gift at the time of purchase, or if the gift was shipped to the buyer first and then passed on to you, the refund will be issued to the original purchaser.
SHIPPING YOUR RETURN
To initiate a return, please send your item to: [physical address]
Please note the following regarding return shipping:
- Return shipping costs are the responsibility of the customer and are non-refundable
- If a refund is issued, the cost of return shipping may be deducted from the refund amount
- For higher-value pieces, we strongly recommend using a trackable courier service or purchasing shipping insurance, as we cannot be held responsible for items lost or damaged in transit
- Delivery timelines for exchanges will vary depending on your location
CONTACT US
For any questions related to returns, exchanges, or refunds, please reach out to our customer care team:
Lotus Vicuna Jaipur, Rajasthan, India Email: [email address] Website: lotusvicuna.com/contact-us
We value every relationship with our customers and will always endeavour to resolve your concerns with the care and attention they deserve.